Your privacy is our responsibility

1 Information Collection

When you open an account or use services on the ct222 platform, we collect certain necessary information. This information is collected solely for the purpose of providing you with the best possible service.

1.1 Information You Provide Directly

The information you provide directly to us includes:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Home address
• Documents required for identity verification (copy of national ID card or passport)
• Payment information — bKash, Nagad, Rocket, Upay number or bank account details

1.2 Automatically Collected Information

When you visit our platform, certain information is collected automatically:

• IP address and device type
• Browser version and operating system
• Page visit data, session duration
• Information obtained from cookies and similar tracking technologies
• Game play history and transaction records

2 Use of Information

ct222 uses collected information for specific purposes. No information is used for unrelated purposes.

2.1 For Service Operation

• Creating and managing accounts
• Processing deposit and withdrawal transactions
• Providing bonuses and promotional offers
• Managing customer support services

2.2 For Security and Compliance

• Verifying identity and preventing fraud
• Preventing unauthorized access to accounts
• Verifying age in accordance with responsible gaming policy (for users aged 21+)
• Ensuring the legitimacy of financial transactions

2.3 For Service Improvement

• Making technical improvements to the platform
• Making the user experience more convenient
• Making decisions about launching new games and features
• Monitoring the quality of customer service

3 Data Storage and Security

Keeping your personal information secure is ct222's top priority. We use internationally recognized data protection technologies.

3.1 Technical Security Measures

• SSL/TLS Encryption: All data transmissions are completed through encrypted connections
• Encrypted Storage: Sensitive information is stored on servers in an encrypted state
• Two-Factor Verification: An additional security layer is in place for account access
• Regular Security Audits: Regular audits are conducted to identify system vulnerabilities

3.2 Data Retention Period

All information is retained for as long as the account remains active. Even after an account is closed, certain information may be retained for a defined period due to legal obligations and fraud prevention needs. Once the required period has ended, information is securely deleted.

4 Sharing Information with Third Parties

ct222 never sells your personal information to third parties for commercial purposes. However, information may be shared in certain limited circumstances in the interest of operating the service.

4.1 Authorized Third Parties

• Payment Processors: Necessary information is shared to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfers
• Game Providers: Limited information may be shared with game partners including Pragmatic Play, Evolution Gaming, JILI, Spribe, and others to manage gaming operations
• Technology Service Providers: We work with trusted technology partners for the secure operation of the platform

4.2 Legal Obligations

If required to comply with a court order or valid government directive, information may be provided in accordance with the law. In such circumstances, ct222 complies with applicable laws.

4.3 Third-Party Accountability

All third parties that ct222 works with are bound by strict data protection agreements. They cannot use or share your information outside the scope of these agreements.

5 Cookie Policy

Cookies and similar technologies are used on the ct222 website and application. These help improve your browsing experience.

5.1 Types of Cookies

• Essential Cookies: Essential for maintaining login sessions and ensuring security
• Functional Cookies: For remembering your preferred language and settings
• Analytics Cookies: For understanding site usage and collecting statistics for improvement

5.2 Cookie Controls

You can control cookies from your browser settings. Please note, however, that disabling essential cookies may cause some features of the platform to not work properly.

6 Your Rights

As a user of the ct222 platform, you have certain important rights over your own information.

6.1 Right to Know

If you want to know what information we hold about you and how we use it, you can contact us. We will try to respond within a reasonable time.

6.2 Right to Correction

If there is any incorrect information in your account, you can request that it be corrected. Providing accurate information is also important for the customer's own benefit.

6.3 Right to Deletion

After closing your account, you can request that your information be deleted. However, some information may need to be retained for a specified period due to legal obligations or the need to resolve ongoing disputes.

6.4 Right to Object to Data Processing

You can object to the use of your information for specific purposes. Upon receiving such a request, ct222 will take appropriate action.

7 Protection of Minors

ct222 is a responsible platform. Our services are for those aged 21 and above only. We consciously avoid collecting information from or providing services to minors.

An age verification process is in place when opening an account. If we suspect that information from a minor has been collected, we will immediately take steps to close that account and delete the information.

If you become aware that someone under the age of 21 is using our platform, please notify our support team immediately.

8 International Data Transfers

ct222 works with servers and service providers located in various parts of the world. As a result, your information may be processed or stored outside Bangladesh.

Wherever information is processed, we ensure that the same standard of privacy protection is maintained. Necessary contractual safeguards are in place for international data transfers.

9 External Links and Third-Party Sites

If there are links from the ct222 platform to third-party websites, we are not responsible for the privacy policies of those sites. It is advised to read the privacy policy of any third-party site before visiting it.

If there is direct access to a game provider's platform, that provider's own privacy policy will apply.

10 Policy Changes and Updates

ct222 reserves the right to change or update this privacy policy as needed. If significant changes are made to the policy, you will be notified by email or through a notification within the platform.

If you continue to use ct222 after changes have been made, you will be considered to have accepted the new policy. It is therefore recommended that you revisit this page periodically.